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Purchasing & Returns

To place an order, you may order online, or call one of our knowledgeable customer service representatives toll-free at 866-838-6427.
RETURNS & EXCHANGES (Click here for a return form)
RETURNS

If you are not completely satisfied with any item on your order, you may return it within 45 days of delivery.  Returns must be in new condition and all boxes and accessories that come standard with the binoculars must be included to receive a full refund. Items returned to us that do not meet the above requirements will be assessed a restocking fee at our discretion. The return of defective or incorrect items must be authorized by a customer service representative, and be reported within 15 days of receiving your order. Instructions, shipping labels, and replacements will be handled on a case-by-case basis to ensure quality service and satisfaction.  Please call us at 866-838-6427 if you have any questions.

EXCHANGES

You may exchange any item from your order that is in new condition within 45 days of delivery of your order. Must be in new condition and all boxes and accessories that come standard with the binoculars must be included, or a restocking fee will be assessed at our discretion. Exchange items will ship out of our facility with no shipping charge, however you will be responsible for shipping back to us, as described in the next section.

HOW TO RETURN/EXCHANGE AN ITEM:

Include the white packing slip that you received with your shipment, and please wrap securely. If you have misplaced the packing slip, click here for a return form. In this case, you must include your name and phone number, as well as your order number and/or order date. Your package must be shipped via prepaid freight, and we recommend that you purchase insurance for your shipment. Return and exchange shipping charges are at your expense, however you may use the return label that we provide for you for a $5.95 fee. We will make every effort to speed your exchange or refund and contact you if there are any questions or problems.  Please call us at 866-838-6427 if you have any questions.

Send all Returns & Exchanges directly to:
Binocular Specialists
Attn: Returns/Exchanges
500 East Broadway
Columbia, MO 65201
BINOCULAR SPECIALISTS’ RETURN POLICY IS STRICTLY ENFORCED TO ENSURE QUALITY PRODUCTS FOR ALL OF OUR CUSTOMERS.
PLEASE CONTACT US IMMEDIATELY IF THERE IS A PROBLEM WITH YOUR ORDER.